Role
Customer Support Representative
Support
Handles customer inquiries across email/chat, resolves common issues, and ensures a smooth, friendly experience.
What this role typically handles
- Core responsibilities aligned to your SOPs.
- KPI-driven execution and reporting.
- Tight communication with your team and tools.
Related roles
More roles in Support
Technical Support Representative
Troubleshoots product issues, guides users through fixes, and escalates complex cases with clear documentation.
Client Support Manager
Leads support operations, improves processes, and ensures SLAs and customer satisfaction targets are met.
Live Chat Agent
Responds in real-time to customer chats, resolves issues quickly, and hands off complex concerns when needed.