Role
Technical Support Representative
Support
Troubleshoots product issues, guides users through fixes, and escalates complex cases with clear documentation.
What this role typically handles
- Core responsibilities aligned to your SOPs.
- KPI-driven execution and reporting.
- Tight communication with your team and tools.
Related roles
More roles in Support
Customer Support Representative
Handles customer inquiries across email/chat, resolves common issues, and ensures a smooth, friendly experience.
Client Support Manager
Leads support operations, improves processes, and ensures SLAs and customer satisfaction targets are met.
Live Chat Agent
Responds in real-time to customer chats, resolves issues quickly, and hands off complex concerns when needed.